Shipping Information

Please Note: Pricing is now quoted in either Canadian funds or United States Funds.It's your choice.

Please Note: Canadian Sales Taxes are included in the price. US Sales Taxes are not included in the price. Shipping/Handling charges have not been included. Shipping/Handling charges are nominal and will be calculated at the time of your order. Depending on the supply house your order comes from, most shipments will be between $5.00 and $15.00

JoGarrard.com provides free shipping on an individual invoice total up to $200.00

Please Note:There are NO returns on "Current Offers" (Sale) items.

Please note:If your order  is of a large, or bulky, or heavy item, it will be noted on that items catalogue page in which case your order will require specialty shipping by a ground truck carrier, which will incur additional costs for you.

We will email you the Shipping/Handling, or gound truck transportation costs once we have this from the Supplier. Once you have the Product cost and Shipping/Handling cost you may then confirm continuation of the order and only then will we ask for your identity verification and credit information,upon our receipt of which we will process the payment and the order will be shipped. Please allow up to 14 days for delivery, subject to availability.

International Shipping: If you submit an order that only a US supplier can provide, or conversely that only a Canadian supplier can provide, you agree to assume responsibility for any customs, brokerage, foreign taxes, duties or return shipping fees.

Shipping Damage:JoGarrard.com will not cover items damaged by the shipping Carrier, however we will assist in the claims process provided the customer follows all of the following procedure.

Our products are shipped in Mint condition directly from our Supplier's warehouse. Any return product must be received back in Mint condition. Please pack your returns with care, otherwise your claim may be rejected.

All products shipped by JoGarrad.com or our Suppliers which are delivered to you by a Carrier must be receipted for. In the event a packaged is delivered to you by the carrier that BEFORE OPENING is obviously damaged, DO NOT RECEIPT FOR OR ACCEPT IT, DO NOT OPEN IT, but have the Carrier company return it to the warehouse Supplier named on the package, with a notation "Package damaged prior to delivery"

Once you have receipted for or otherwise accepted delivery of a package, the package and its contents become your sole responsibility. It is therefore of the utmost importance that you retain your packaging material, packing slip and the invoice to facilitate any subsequent product return to the Supplier named on the package (and see below for further information in this regard).

If after receipting for and accepting delivery from the Carrier, of a package originating from either JoGarrard.com or our Suppliers, you propose to return the product, it is imperative that you so advise us within seven-days of receipt of the package by e-mail, through our JoGarrard.com web-site "Contact Us", providing an explanation for the return, the invoice number and date, packing slip number and date, as well the date you will be shipping and to whom, through which Carrier company and where from, as well receive from us an "Return Authorization" (RA) number. Return shipments MUST display our "Return Authorization" (RA) number clearly on the shipping package, just below the shipping label. Returns without a properly displayed RA# will be rejected by the Supplier warehouse.. "Authorized Returns" MUST be received back at the Supplier's warehouse within 30-days of such notification, otherwise there will be no refund.

You are responsible for return shipping expenses as well all and any other shipment expenses.

If the Return is NOT due to an error on our part, or our Suppliers part (i.e you ordered the item and then decided later that you don't want it) then you the purchaser accept full responsibility for all shipping and related costs, PLUS a 20% re-stocking fee will be deducted from your refund. Any unauthorized returns will be subject to a 50% re-stocking fee.

Refunds will be issued approximately 7-business days after our warehouse shipper received the item back and confirms to us it is still in Mint condition, or that an extenuating circustance has occurred. Please note that due to periodic statutory holidays it may take up to 14-business days for a credit to be issued.