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Terms & Conditions Privacy Policy Shipping Return Policy Disclaimer
Alterations
JoGarrard.com reserves the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this website. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.
Availability
Prices, and details, of products and services (and any offers) posted online are subject to change without notice. All products and services are subject to availability and we give no guarantee in this regard.
Copyright
The copyright in the material contained in this website belongs to JoGarrard.com or its licensed source. Any person may copy any part of this material, subject to the following conditions:
1. The material may not be used for commercial purposes.
2. The copies must retain any copyrights or other intellectual property notices contained in the original material.
3. The products and technology or processes described in this website may be subject to other intellectual property rights reserved by JoGarrard.com or by other third parties (and no licence is granted in respect of those intellectual property rights).
Images on this website are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).
While JoGarrard.com has taken care in the preparation of the contents of this website, this website and the information, names, images, pictures, logos, icons regarding or relating JoGarrard.com, or the products and services of the same (or to third party products and services), are provided on an 'as is' basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will JoGarrard.com or any JoGarrard.com company be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.
JoGarrard.com does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this website or for any reliance placed by any person on the information.
JoGarrard.com does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.
If any of these Terms and Conditions (or any terms and conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any province, state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable. Nothing in these terms and conditions shall exclude JoGarrard.com liability for death or personal injury resulting from JoGarrard.com negligence.
Intellectual Property
All Intellectual Property Rights (including, without limitation, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this website belong to JoGarrard.com or its licensed source. All rights of JoGarrard.com in such Intellectual Property Rights are hereby reserved.
Jurisdiction and the Law
The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. The phone numbers provided only apply to phone calls made from within Canada.
These Terms and Conditions and any terms and conditions relating to products or services described in this website shall be governed by and construed in accordance with the laws of Canada. Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of Canada.
Product Terms and Conditions
If you apply for any product or service detailed on this website, these Terms and Conditions should be read in conjunction with any other terms and conditions which relate to any such product or service and, in the event of any contradiction between these Terms and Conditions and the specific terms and conditions relating to such product or service, the latter shall prevail. For the purposes of these Terms and Conditions, product(s) and service(s) shall include, without limitation, any insurance or financial service.
Trademark
The images, logos and names on this website which identify JoGarrard.com or third parties and their products and services are proprietary marks of JoGarrard.com or the relevant third parties. Nothing contained in this website shall be deemed to confer on any person any licence or right on the part of JoGarrard.com or any third party with respect to any such image, logo or name.
JoGarrard.com is committed to safeguarding your privacy online. This privacy policy is only applicable to the information we collect from the website (the Site). This privacy policy may change from time to time, so please check back periodically.
What this Privacy Policy covers:
This privacy policy covers our treatment of personally identifiable information that we collect when you are on the Site. This privacy policy does not apply to the practices of companies that JoGarrard.com does not own or control or of people whom JoGarrard.com does not manage or employ.
Information Collection and Use:
As a matter of policy, we do not sell or rent any of your personal information to third parties. We collect personally identifiable information when you send us a request for purchase of product. We also automatically receive and record information on our server logs from your browser.
We use your information for five general purposes:
1. To fulfill your request for purchase(s) and e-store service;
2. To provide our e-store service to you;
3. To contact you about your purchase(s) and related e-store service;
4. To ensure the security of the site, and
5. To share information with our employees and wholesale provider(s) to help serve you better.
Information Sharing and Disclosure:
We will send personally identifiable information about you to our wholesaler(s) only when:
1. You have completed the "check-out" of a purchase(s) on this Site;
2. the information is needed to effect shipment of your purchase(s);
3. we need to share the information to ensure the security and accuracy of the Site;
Please note that we may disclose personally identifiable information when required by law or in the good-faith belief that doing so would be necessary in order to comply with legal processes served upon us or to combat fraud during the purchase process.
Cookies:
"Cookies" are small text files that a web-site can send to a user's browser or server for storage on the hard-drive. JoGarrard.com uses a browser feature called a "cookie" to collect information anonymously and track user patterns on its Site. "Cookies" contain a unique identification number that identifies your browser, but not you, to our computer each time you visit our web-site. "Cookies" tell us which pages of our web-site are visited, for how long, from which country and by how many people. The use of "Cookies" is an industry standard. You can reset your browser to either refuse or accept cookies. If you refuse to accept cookies, you may not be able to use some of the features available on our web-site.
Links to Other Sites:
We may provide links to external sites as a convenience to you. When you click on any such link, you will leave our Site. The inclusion of any such link does not imply JoGarrard.com endorsement of the owner or operator of the external site. We are not responsible for the privacy practices or content of any of the external sites. Should you place reliance upon the content or privacy practices of the external site, or otherwise use it in anyway; you do so at your own risk.
Security and Integrity of Information:
The security and integrity of your personally identifiable information is important to us. We treat our data as assets that must be protected against loss and unauthorized access. We employ reasonable and customary information security-techniques, but no system is capable of meeting all anticipated or unanticipated security needs. We do not represent or warrant that our security system will be foolproof.
We retain your personally identifiable information, as necessary, for business purposes and as required by law and government regulation. We reserve the right, however, to dispose of records by shredding and delete information from time to time, without prior notice.
Questions or Suggestions:
If you have any questions or suggestions about your information or our privacy policy, please contact our Privacy Officer, Kendrick Barton.
You may contact our Privacy Officer to view your information by:
1. Phone: (250) 765-8027
2. Use Our Contact Form
3. Mail: 3067 Quail Run Drive, Kelowna, BC V1V 1Z7
Shipping Information
Due to the variety of areas that product is shipped to and from, and to insure greater security for your online shopping experience we have developed the following system.
You order will arrive at JoGarrards and we will then calculate the shipping costs for you. We will contact you to quote your full cost including shipping and request your approval for the order to go ahead. This also allows us, at that time, to verify that you are the person using your credit card as you will be asked for the security code on your card.
If you have any questions regarding shipping please contact us directly by Email or phone (250) 765-8027.
Return Policy
NO Return on "Sale" items
Our products are shipped in Mint condition directly from our supplier's warehouse.
Any returned product must be received back in Mint condition.
Should a package be delivered to you that before opening is obviously damaged, DO NOT ACCEPT IT, DO NOT OPEN IT, but have the delivery company return it to the warehouse supplier named on the package, with a notation "Package damaged prior to delivery".
Once you have accepted delivery of a package, it is imperative that you retain your packaging material, packing slip and the invoice to facilitate any product return, directly to our suppliers warehouse.
Before returning any item you MUST go on the JoGarrard website under "Contact Us", provide an explanation for the return, the invoice number and date, packing slip number and date, as well the date you will be shipping, through which Company and where from, as well receive from us a Return Merchandise Authorization (RMA) number to return the product. We MUST be notified by e-mail of any proposed returns within 7-days of receipt of your purchase and the product MUST be received back at the supplier's warehouse within 30-days of such notification, otherwise there will be no refund. NO RMA number, No RETURNS.
If the return is NOT due to an error on our part (i.e. you ordered the item and then decided later on that you don't want it) then you the purchaser accepts full responsibility for all shipping costs, PLUS a 25% re-stocking fee will be deducted from your refund. Any unauthorized returns will be subject to a 50% re-stocking fee.
Refunds will be issued to the same method of payment used to purchase the goods, approximately 7-business days after our warehouse shipper receives the item back and confirms to us it is still in Mint condition, or that an extenuating circumstance has occurred. Please note that due to periodic statutory holidays it may take up to 14 business days for a credit to be issued.
We desire that our products meet or exceed your expectations and that our business with you and our suppliers is fair to all concerned. We further hope to have earned your trust for future business and will be blessed with referrals to your friends.
Disclaimer - Accuracy of Product Images on Website
Images on the website are subject to variations in lighting when photographed as well as variations in monitors when being viewed. They will not be exactly as you view them and will be subject to variations in colour, hue, reflection and depth of tone.
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