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CUSTOMER SERVICE, HOME DECOR & MORE!

to show off the finished decor with all accessories in place. I was really touched. What this amounts to is this; it doesn’t take much effort to give really good customer service, to give the customer that comfortable feeling that someone really cares about them. How hard is it really? “Communication” that’s the key! This customer who lives on Vancouver Island, in British Columbia, probably doesn’t have the time to go shopping store to store, or doesn’t want to; knows now that someone out there online cares about him and his decor choices; and, he will probably be back when he needs other home accessories in the future. He may also recommend our site to friends and family members. It was very unfortunate that he was back ordered, but by keeping lines of communication open with him, and explaining the situation, we didn’t lose that customer, and we kept him happy. There was a gift from me enclosed with his lamp as a small gesture of appreciation, these small things help to keep your customers loyal…customer service is appreciated you bet it is!

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